HEBATULLAH HARRIS

Generated and qualified leads through direct messaging and outbound outreach

Booked high-quality appointments for the admissions/sales team

Conducted discovery calls and handled light closing responsibilities with qualified prospects

Managed follow-ups and CRM records to ensure smooth sales handoff

Maintained strong response, booking, and conversion rates

Facilitated seamless communication by interpreting accurately between individuals with diverse voices, accents, and speaking tempos.

Ensured precise and unbiased verbal communication, delivering interpretations without additions or omissions to maintain fidelity.

Managed real-time linguistic exchanges, upholding high standards of clarity and cultural sensitivity for all parties involved.

Scheduled qualified appointments through DMs and outbound outreach

Nurtured and qualified leads across multiple social media platforms

Managed CRM updates, calendars, and follow-up sequences

Maintained professional brand representation while driving conversion and response rates

Conducted high-volume outbound cold calls to homeowners and businesses

Qualified prospects and booked appointments for the sales team

Handled objections professionally and maintained detailed CRM records

Consistently met daily call and appointment-setting targets

Reached out to prospective clients through outbound channels

Qualified leads based on company criteria and scheduled consultations

Maintained accurate CRM records and follow-up communication

Worked closely with sales to ensure smooth handoff of qualified leads

Provided high-quality, accurate interpretation services through the Tarjimly platform, enabling effective cross-cultural communication.

Maintained strict adherence to interpretation protocols, ensuring clarity and precision in all linguistic exchanges.

Utilized platform tools efficiently to deliver timely and reliable interpretation support to a diverse user base.

Provided accurate data analysis for assigned COVID-19 cases, meticulously logging sensitive patient information into the system.

Generated weekly and monthly reports on case statuses, contributing to informed decision-making and operational oversight.

Conducted patient follow-ups via phone to resolve issues related to missing paperwork or insurance information, ensuring comprehensive record-keeping.

Monitored and enhanced overall team performance for a sensitive emergency line, ensuring consistent quality and effectiveness across critical call types.

Developed and implemented weekly/monthly team plans and goals, overseeing daily operations, and managing team adherence and quality metrics.

Provided coaching and mentorship to team members, fostering an uplifting environment with open communication that boosted motivation and productivity.

Supervised a team of activation and marketing agents, developing and executing project plans that delivered successful marketing campaigns.

Tracked and analyzed sales data, generating performance reports to inform senior leadership on marketing activity progress and campaign results.

Collaborated with media organizations and advertising agencies, ensuring brand messaging effectively attracted prospective consumers and improved overall brand marketing.

Designed and implemented targeted marketing strategies, successfully engaging legal-age smokers in high-traffic locations to drive sales.

Maintained robust consumer relationships and tracked sales data, documenting interactions to inform future contact strategies across diverse channels.

Supported various marketing channels including cafes, bars, clubs, festivals, and retail, enhancing brand presence and consumer outreach.

Resolved high-skilled technical support cases related to service disconnections, reconnections, and repairs, ensuring prompt issue resolution.

Promoted to client partnership role within five months, collaborating with clients to align services with project needs and launches.

Contributed to sales generation, effectively handled client complaints, and analyzed data to drive improvements in overall customer experience.